Accessing the pages within this site signifies your agreement with the following terms and conditions of use regarding this site and its content:

General

These conditions shall form part of all Contracts for the supply of goods by lenehans.ie (hereinafter called ‘the company’), to any other person, firm or company (hereinafter called ‘the customer’) and shall prevail over any inconsistent terms of conditions contained or referred to in the Customer’s Order or in any correspondence or elsewhere and all or any conditions or stipulations contrary to these are hereby excluded and extinguished.

No Employee has authority to vary or add to or depart from these terms or make any representations about the goods or the contract made herein. Any failure by the Company to enforce any or all of the conditions above or below shall not be construed as a waiver of any of the Company’s rights hereunder. Should any term of this contract be held invalid, such invalidation shall not affect the validity of the remaining terms. Any typographical, clerical or other error or omission in any electronic communication, sales literature, quotation, price list, acceptance of offer, invoice or other document, communication or information issued by the Company shall be subject to correction without any liability on the part of the Company. Heading in these conditions are for reference purposes only and should not affect the interpretation of the conditions.

Orders & Confirmations

The placing of an order and the entering into of an agreement by the customer is conditional on the customer being over 18 years of age. Quotations by the company shall not constitute offers by the company to supply goods or carry out the work referred to therein. Orders placed will not be binding until accepted and confirmed by the Company by electronic mail and only when a charge has been made against the customers card. All such acceptances by the Company are subject to availability of the necessary materials and to the Company being able to obtain any necessary authorisation and/or licenses and to the same remaining valid.

The Company subject to prior sale accepts all Orders and prices of the goods shall be those ruling at the date of delivery. Any Value Added Tax payable in respect of the goods supplied under these conditions will be borne by the customer. If the Company suffers any increased costs by virtue of a variation in the rates of exchange the Company and the Customer hereunder shall renegotiate the contract price of the undelivered goods.

The company reserves the right to decline any order.

Prices

Prices are displayed in Euro (€) and are inclusive of VAT at the current rate. Prices displayed do not include delivery costs.

For delivery information please refer to the delivery section of the website.

Payment

Most major Credit and Debit Cards may be used to make payment. The customer will be asked to submit your card number and expiry date. Once your card is approved the company will send the customer an order confirmation e-mail. The customer’s credit card is charged on the day of dispatch.

The entry of credit card details is conducted on the web site through a Secure Socket Layer.

Supply / Delivery

The time, if any, specified for the commencement and completion of the supply and delivery of the goods shall be deemed to be variable if delays are occasioned by force majeurs, strikes, lock-out, accidents or any reason whatsoever, and such times, if specified, are approximate only and not of contractual effect. Time of delivery is not of the essence of the contract nor shall the Company be under any liability in respect of any delay in delivery. Goods are delivered to an address designated by the customer within the Ireland.

For further delivery information please refer to the delivery/shipping section.

Liability

Goods invoiced or supplied are not tested or sold as fit for any particular purpose and any term, warranty or condition express or implied or statutory to the contrary is excluded. In no circumstances whatsoever shall the Company’s liability (in contract tort or otherwise) to the Customer arising under, out of or in connection with this contract of the goods supplied hereunder exceed the invoice price of the particular goods or section of goods concerned.

All terms (express or implied) relating to the quality of goods are warranties only the breach of which gives no right to reject the goods or repudiate the contract in any circumstances whatsoever.

Notice of any claim arising out or in connection with this contract must be given in writing to the Company within seven days from the date when the goods are delivered failing which all claims shall be deemed to be waived and absolutely barred. In any event, the Company shall be under no liability for shortage or damage unless within three days of delivery the Customer gives written notice of claim to the carrier (otherwise than upon consignment note or delivery document) and the Company shall be under no liability whatsoever unless the Customer can prove to the Company’s satisfaction the identity of the goods complained of.

Force Majeurs

Should the Company be delayed in or prevented from carrying out its obligations under the Contract by Act of God or riot, strike, lock outs, trade disputes or any other labour disturbances, fire, flood, difficulty in obtaining workmen, materials or transport or the consequences of hostilities of any government interference or other circumstances whatsoever outside the Company’s control and the Company shall not be liable to the buyer for any loss or damage whether direct or indirect which contract may thereby be suffered by the

Customer and furthermore the Company shall be at liberty to determine or suspend the contract without incurring liability for any loss or damage resulting to the Customer.

Cancellation & Returns

Cancellations

We allow a cooling off period of 14 days. This means that you can cancel your order any time for any reason up to 14 days from the date at which you purchased from us.

Should you cancel the contract we will then refund you the price you have paid for the goods including the standard cost of delivery. We will not refund the cost of a service provided by us that you specifically requested, such as a gift-wrap service or a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

To cancel your order, email sales@lenehans.ie .Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Returns

To return a product, email sales@lenehans.ie. Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason.

Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you.

Items should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase.

These terms do not affect your statutory rights.

Copyright

The contents of the Site, such as text, graphics, images, photographs, code and other data are protected by copyright, trade mark and other laws in both Ireland and overseas. You may not copy, reproduce, display, publicly perform, distribute, transfer, sell or modify the data or otherwise use the data in any way for any public or commercial use. All trademarks, service marks, and trade names are the property of the company or its suppliers.

Site Content

Although reasonable steps are taken to ensure that the content is accurate at the time of inclusion, the company accepts no liability for any inaccuracies or omissions it may contain. Any decisions based on information contained in this site are your sole responsibility. The company reserves the right to make changes and corrections to this site at any time, without notice. The company does not guarantee that the site will be free of viruses or anything that may be harmful or destructive. The company make no representations or warranties of any kind, express or implied, about all or any of the information provided in or through this site, including any links or any other items used either directly or indirectly from this site. Links from this site are provided for your information and convenience only. No responsibility or liability can be accepted for the content, accuracy or any other aspect of these sites. The inclusion of the link does not imply an endorsement by our company. No information in this site constitutes or shall be deemed to constitute an invitation to invest or otherwise deal in shares or other securities. Any reference on this site to any product or service which has been or may be provided by the company or any other company does not amount to a promise that such product or service will be available at any time or that the product or service is available in all countries.

The company may make improvements or changes to products and services described on this website at any time without notice. To the fullest extent permitted by law the company exclude all liability for any direct, special, indirect or consequential damages or any other damages of any kind resulting from the use of, or inability to use, any information obtained either directly or indirectly from this site, or any action taken (or refrained from being taken) as a result of using any such information.

The company reserves the right to change these terms and conditions of use at any time by posting changes online. The customer is responsible for reviewing regularly information posted online to obtain timely notice of such changes. The customer’s continued use of this site after changes are posted constitutes the customer’s acceptance of these terms and conditions of use as modified by the posted changes. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party.

All rights, including copyright, in the content of this site are owned or controlled for these purposes by the company.

Privacy

In accordance with the company’s privacy policy the company respects the customer’s privacy.

Proper Law

The contract between the Company and the Customer shall be governed by and interpreted in accordance with the laws of the Republic of Ireland.

Security Statement from Realex

Inherent to our operations and business approach is the need to provide a secure, robust and reliable payment processing service. Information security is our top priority and one of our company values. To this end we have invested in extensive security controls and infrastructure and we’re constantly updating and improving our online payment systems to ensure that your money always gets where it needs to go, safely and securely.

Realex Payments are a highly trusted online payment card processor who employs a team of full time information security staff who are seen as experts in their industry.

Realex Payments are certified and approved by several leading financial institutions. A full list of all financial institutions that Realex Payments work with can be viewed here. Our systems and security controls are based on current industry standards and our staff continually research changes in the industry to ensure our controls are updated when required. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.

Realex Payments have been accredited with the Account Information Security (AIS) certification by VISA and are one of a small amount of companies in Europe to achieve this. This shows our commitment to above industry standard in every aspect of payment processing.

The Payment Card Industry Data Security Standard (“PCI DSS”) was established in 2004 as an industry-wide set of requirements and processes to help ensure that cardholders can make purchases confident in the knowledge that their credit card information will be protected from fraudsters.

Realex Payments are compliant with PCI DSS Level 1, the highest level of PCI compliance, and Realex Payments were one of the first service providers in Europe to achieve this Level 1 certification in October 2004. Realex Payments appeared on the VISA website as a case study on implementing the PCI DSS.

Information is sent to us from businesses via the internet and we connect to financial institutions with whom we are fully certified and approved.

All information that is transmitted to Realex Payments over the internet is protected using SSL to ensure confidentiality. In addition to this confidentiality control all messages sent to and from our services are authenticated using digitally signed digests.

All requests are verified against a legal list of IP address and referring URLs.

Our technical infrastructure is located in secure co-location facilities that have 24x7 manned security and advanced building management systems along with environmental controls.

Critical servers and applications are monitored constantly to pre-defined threshold levels and Realex Payments staff is instantly alerted via our real time monitoring and alerting service.

All connections to the financial institutions are over private dedicated leased circuits, backed up with ISDN lines and in certain cases VPN connections over the internet.

The network is designed to be highly resilient with duplicate and triplicate systems in place depending on the critical nature of each component.

Cardholder information is encrypted and hashed when stored on Realex Payments systems and will not be displayed in our reporting systems.

We perform regular tests and employ external auditors to test our security standards. All our employees comply with our strict internal security policy and attend training as part of our induction programme and regularly thereafter.